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Return & Refund Policy

Return & Refund Policy -

Thanks for shopping at Kate’s Track Shack.

If you are not entirely satisfied with your purchase, we're here to help. We want your transactions with us to be as smooth as possible.

Returns

You have 30 days to return an item from the date the item was received. We keep record of the tracking numbers on all packages unless customer chooses to ship without one.

Your item must be in the original packaging.

For repair supplies, to be eligible for a return, your item must be unused and in the same condition that you received it.

In the case of an 8-track player, we are not responsible for tape jams or tape failures due to your tapes not being tuned up. You need to make sure your tapes have been tuned-up (new metallic splice/pad) before playing them in any player. We are also not responsible if you choose not to insure the package and the item is damaged in shipping.*** Warranty only covers items that have been repaired. We do not warranty parts that the customer has sent for his machine. If you return your player for something that has not been repaired by us, you will be responsible for the charges to make the repair and the return s/h/ins. Your warranty does not extend for another 30 days if you've had to send it back to be looked at. Warranty ends at the end of the original 30 days.****

Players purchased from us have a 30 day warranty from the day you received the player (see above regarding tracking) just like players that are sent in for repair. We try and send you a video of the player working before it is shipped out so that you can see it working. If you have an issue with the player after receiving it or within your 30 day warranty, please contact us. In many cases we can offer you tips to help resolve the problem or may have you send us a video showing us what the player is doing so we can try to take care of the issue without having to send the unit back. If this doesn't not resolve the issue, you may return the player to be checked out, again, as long as it's within the 30 day warranty. If we find that there is no issue with the player, you will be responsible for the return shipping costs. If there is an issue with the player, we will repair or replace the unit and ship it back out our expense. If you, or someone other than KTS, opens your player, without authorization from us your warranty is voided. There are no refunds on purchased 8-track players.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.* If the problem you are having with the item is due to work that we have done on the item - in the case of an 8-track player or tape repair, then we will repair it at no charge as long as it is withing the 30 days of receiving the item and ship it back at our cost. If the cause of the issue to the item is not due to the specific items that were repaired by us, you will be responsible for additional repairs. There are no refunds on purchased 8-track players or 8-track players that have been sent to us for repair that are out of warranty. Warranty only covers items that have been repaired. Warranty does not cover players that have been opened after being received by customer. No refunds on S/H/Ins.

You may choose to have the item repaired or replaced.** No Refunds on players

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping/handling costs are non­refundable.

If you receive a refund (does not apply to 8-track players), the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

*If the item is not working due to customer's neglect or misuse, the customer is responsible for any repair costs & return s/h costs.

**Will be replaced with the same or equivalent item. If no equivalent item is available, we will refund your purchase price, less s/h. Does not apply to 8-track players.

***If you have insured your package and the box shows physical signs of damage, be sure to take photos in the event you need to file a claim with the post office. It will be your responsibility to file the claim with the post office, but we will help you any way we can. It is very important to keep your packaging in case you have to file a claim. You may be required to present the item and all packaging,

****Warranties do not start over if you return your item to be looked at, even if additional work is done.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).